Careers

SALES ASSOCIATE

Summary:

Join the “John Wayne: An American Experience,” an exciting interactive experience coupled with retail space, located in the Stockyards in Fort Worth. We are looking for a few part-time Sales Associates to provide customer service support and sales in our John Wayne retail store.

The Sales Associate will assist customers with purchasing merchandise and operating cash registers, electronic scanners, and related equipment to conduct monetary transactions. This position will work closely with the Retail Manager and Assistant Manager to provide excellent customer service for the John Wayne: An American Experience, retail space.

Key Elements of the Role:

  • Welcome, greet and interact with customers.

  • Consult with customers to understand their needs and preferences related to merchandise.

  • Demonstrate and explain merchandise, assist with selecting and suggesting options suitable for the customer’s needs.

  • Answer customer’s questions about merchandise and assist with purchase decisions.

  • Collects payment using the store point of sale system.

  • Ensure accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

  • Retrieves merchandise from sales floor, stock room, or other inventory locations, places special orders.

  • Processes returns and exchanges according to store policy.

  • Performs other related duties as assigned.

Experience/Education/ Skills:

  • Excellent verbal communication skills.

  • Excellent active listening skills.

  • Excellent sales and customer service skills.

  • Extensive knowledge of the merchandise sold.

  • Ability to anticipate customers’ needs.

  • Ability to recommend merchandise to customers.

  • Ability to operate or to quickly learn the store’s point-of-sale system.

  • Strong work ethic, responsive, and diligent

  • Ability to work a flexible schedule

  • Experience with online and retail ticketing systems a plus

To apply, please send your resume to: HR@johnwayne.com

KEY HOLDER

Summary:

Join John Wayne Enterprises as we have launched “John Wayne: An American Experience,” an exciting interactive experience coupled with retail space, located in the Stockyards in Fort Worth. We are looking for a part-time Key Holder to support management to assist in this exciting initiative.

The Key Holder will work closely with the Retail Manager to manage the day-to-day operations of John Wayne: An American Experience, a 10,000 square foot Exhibit and Retail space. Responsible for all the tactical and practical duties, including the opening and closing of both spaces, stocking inventory, selling, customer service, and managing all other daily operations.

Key Elements of the Role:

  • Assist the Manager to handle every aspect of both the Exhibit and Retail departments and is accessible for any urgent or unexpected need.

  • Provide direction and leadership to sales associates in the absence of management.

  • Responsible for the opening and closing of the Exhibit and Retail spaces.

  • Provide excellent customer service on the selling floor, in the fitting room and at the cash wrap.

  • Monitor store to ensure optimal floor coverage and floor management.

  • Handle and resolve any customer and operational concerns or emergencies.

  • Handle the online and retail ticketing system.

  • Optimize sales opportunities through established merchandising strategies.

  • Ensure store compliance with health and safety regulations and state and federal labor laws.

  • Weekend and holiday availability a must.

  • Performs other duties as assigned.

Experience/Education/ Skills:

  • 3 years of direct retail experience

  • 2 years of management experience

  • Excellent communication skills, both written and verbal

  • Strong work ethic, responsive, and diligent

  • Ability to work a flexible schedule

  • Experience with online and retail ticketing systems a plus

To apply, please send your resume to: HR@johnwayne.com